Clinical Scorecard: Strategies to Retain and Attract Top Talent in Ophthalmology

At a Glance

Key Highlights

• Ophthalmology workforce adequacy projected to reach only 70% by 2035, creating significant staffing challenges.
• Hiring new team members costs between $4,000 and $40,000 excluding salary and benefits, emphasizing the need for retention strategies.
• The MVP Playbook integrates mission, values, and promises into branding, hiring, onboarding, and daily operations to build patient trust and team alignment.

Guideline-Based Recommendations

Diagnosis

• Recognize workforce supply-demand imbalance through data monitoring.

Management

• Define and communicate clear mission, values, and promises within the practice.
• Use the MVP Playbook to implement consistent strategies across all practice touchpoints.
• Create an environment where employees feel valued, supported, and motivated.

Monitoring & Follow-up

• Assess team alignment and culture regularly to ensure accountability and recognition.
• Track employee retention rates and recruitment effectiveness.

Risks

• High turnover leading to increased recruitment costs and potential disruption in patient care.
• Misalignment between employee values and practice culture reducing staff engagement.

Patient & Prescribing Data

Not applicable

Not applicable

Clinical Best Practices

• Establish and clearly define the practice’s mission, values, and promises to guide culture and behavior.
• Integrate these principles into all aspects of practice operations including branding, hiring, and onboarding.
• Foster a culture of accountability and recognition to enhance team motivation and retention.

References

• Satisfied Patient MVP Playbook