Objective:

To evaluate and select a new femtosecond laser technology for multiple ambulatory surgery centers (ASCs) after 15 years of using a previous system.

Approach:

• Evaluation Process: An 8-month thorough evaluation of competing femtosecond laser technologies was conducted, including research, meetings with company representatives, hands-on wet labs, and in-office demonstrations.
• Criteria for Selection: Considerations included mobility, speed and accuracy, compatibility with existing technology, cloud-based features, operational ease, marketing support, and ongoing technical assistance.
• Stakeholder Involvement: Input was gathered from respected surgeons, internal staff, and company executives to inform the decision-making process.

Key Findings:

• The practice transitioned from a 28% to a 38% premium conversion rate within six months of adopting the new technology.
• A small satellite office saw an increase from 4% and 2% to 25% in premium conversion rates after the change.
• The decision to change technology was not unanimous, with one physician group opting to retain the old system.

Interpretation:

The initial results indicate a positive impact on conversion rates and staff satisfaction following the adoption of the new femtosecond laser technology.

Limitations:

• The long-term sustainability of the improved conversion rates remains to be seen.
• The decision was not unanimously accepted among all physician groups.

Conclusion:

The process of selecting a new femtosecond laser was comprehensive and has led to positive early outcomes, suggesting that careful evaluation and stakeholder engagement are crucial for successful technology transitions in ASCs.

Sources:

• Panorama Eye Care