5 Key Takeaways

• 1

  Ophthalmology practices face rising costs, reimbursement pressure, staffing shortages, payer instability, and growing demand for patient access.

• 2

  Thomas and Murphy recommended balancing KPIs across clinical performance, finances, patient access, staffing, and patient experience, with trends prioritized over snapshots.

• 3

  Payer reviews should assess payment timeliness, authorization and appeals burden, denials, and net margin, not reimbursement rates alone.

• 4

  The speakers described AI applications for documentation and practice operations, while emphasizing physician review and attention to accuracy, privacy, and governance.

• 5

  Their practical recommendations were to select 5 to 10 KPIs, review payer performance, evaluate AI opportunities, and build a 12-month financial roadmap.