Creating a plan is the first step to successful outcomes

Generally speaking, ophthalmologists are a successful group. In fact, we mostly think in terms of success and usually discount the risk of failure.

But just what makes a “successful” ASC?

As Alexander Graham Bell said, “Before anything else, preparation is the key to success.” While Bell’s wisdom may seem self-evident, it’s worth taking a few minutes to consider what successful preparation looks like in the ASC.

First, we prepare by incorporating multiple elements of a plan. Creating a successful ASC is not just one success, but the outcome of multiple, equally important, achievements.

We must develop systems to execute patient care and promote surgical expertise.

We must plan for efficient patient flow.

We must assemble a staff that understands the importance of teamwork and are, themselves, invested in the success of the ASC.

We must meet patient expectations for a professional encounter in every aspect of our interaction. We can accept nothing less than a pleasant experience and an outstanding surgical outcome for every single case.

We must continually quantify our surgical outcomes to assess areas of weakness and areas for improvement.

We must evaluate profit by considering staff expenditure and calculating cost per case. And, we must have ongoing processes in place to monitor coding to ensure accuracy for appropriate remuneration.

In the words of Abraham Lincoln, “Always bear in mind that your own resolution to succeed is more important than any other.”

Resolve, though, is not enough. Success in the ASC takes a village — and lots of good information.

In this month’s issue, timely and engaging articles address the nuances of achieving success. We discuss case costs and overall center efficiency. We review an OOSS IOL survey to uncover lens preferences and usage and identify trends for the future. And, physicians who are using femtosecond lasers explain how this technology benefits patient care.

Read on. It’s a great issue! There is much to be learned! ■