The Implementation Experience
| 1 SALES CONCLUSION | 2 PROJECT INITIATION |
|---|---|
| A Carl Zeiss sales representative answers your need for data management—concludes sale and performs customer survey. | A dedicated Project Manager is assisgned toyour account to facilitate the installation process. Project Manager takes the necessary steps to ensure that your instruments and office network environment meet all minimum requirements for a successful implementation. Project Manager schedules installation. |
| 3 IMPLEMENTATION | 4 POST - IMPLEMENTATION SUPPORT |
| if REMOTE Zeiss upgrades your instrument software if needed, configures Forum to communicate with your instruments, and trains your staff on Forum applications and new workflow. if ON-SITE DAY 1 Zeiss Installer configures your practice with the Forum Data Management System. DAY 2 Zeiss Specialist trains your staff on Forum applications and new workflow. DAY 3 Your practice begins using Forum Data Management. A Zeiss Engineer is on site to monitor and guide progress. | A dedicated staff is available to support you after implementation. |
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