The
calls are coming in already. Patients are asking about "super vision."
Have they been exposed to too much premature hype? Maybe. Do they have some time
to wait before we can deliver? Yes. But are these eager patients nudging us
toward our next big challenge? Absolutely. In the past, our goal for patients
post-LASIK was 20/40 or better visual acuity And for the most part, they were
satisfied. Today, sometimes even 20/20 is not enough. Patient expectations are
at an all-time high -- and we must be there to meet them. Whether we see it as
good or bad that this consumer engine drives refractive surgery, it's reality,
and it raises the bar for us.
PLENTY
OF DECISIONS TO MAKE
In
the very near future we'll need to evaluate what we need to remain on the
cutting edge. We'll have to educate ourselves in a whole new realm of
technologies. We'll have to scrutinize and invest in new equipment, such as
aberrometers, and new lasers that incorporate the latest features, such as
high-fidelity eye trackers. We'll have to determine the right time to buy, with
personal computer syndrome looming over us the whole while: If I buy mine now,
will it be obsolete in 6 months?
We'll
have to determine whether we want to update our marketing plans. You can bet
that any new technology will figure heavily into the corporate laser centers'
advertising campaigns. Our patients need us to explain that quality surgery is a
composite that results from combining the latest technology with those equally
important ingredients -- surgeon experience and skill. Now is a good time to
solidify our relationships with our patients, educating them on what the future
brings and reminding them that LASIK is already a safe, effective procedure. And
hopefully as it improves, we'll be able to offer relief to some of those whose
first experience with refractive surgery left them with less than optimal
vision.
So
learn all you can from this month's cover package. It contains insights on the
progress of custom ablation and how to use wavefront technology. We've got a lot
of work ahead of us because 20/20 is no longer enough. Our patients are counting
on us