Richard A. Boudreau, practice administrator for the Evergreen Eye Centers, advises re-examining the procedures in your office to see if there’s room for improvement.

He stumbled upon this nugget when he asked the office manager why the doctor saw only 25 patients a day and the office manager replied, "because that’s how many lines there are in the appointment book."

The moral of this story: Don’t do things the same way just because you’ve always done them that way.